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FAQ

How can we help you?

Frequently Asked Questions

My Account

If you already have an account with Teacher PD:

  1. Click the Log In link near the top of the right-hand side of the homepage.
  2. Enter your email or username and your password in the fields and click Log In.

If you do not yet have an account with Teacher PD:

  1. Click the Sign up icon near the top of the right-hand side of the homepage.
  2. Enter your full name and email address in the fields and click Register.
  3. Check your email for an email from Teacher PD containing a password. Make sure you check your junk folder in case the email ends up there.
  4. Use the password from the email to log into your new Teacher PD account. You can then change your password once you are logged in.

If you forget your password, you can go to the login page and click on ” Lost your password?” This will take you to a new page where you can enter your username or email associated with your account. Then, check your email inbox for an automated email that contains your username or a link to reset your password. If you’re not seeing the email, check your spam and trash folders to make sure it didn’t end up in there. Allow 10 minutes to arrive.

If you didn’t receive the email, please contact us at [email protected].

  1. Log in to your account.
  2. Click My Account at the top right-hand side of the home page.
  3. On the dashboard menu under Account Details, click Edit Account.
  4. Enter your current password in the Current Password
  5. Enter your new password in both the New Password and Confirm New Password
  6. Click Save changes.

Once you’ve logged in to tpd.edu.au, you can find your Wishlist at the top right-hand corner of the website. You can also locate your Wishlist at the bottom of your My Account menu.

You can find your purchased store credits on your My Account page. Simply log in to tpd.edu.au, select My Account and find Store Credits in the menu.

To edit your stored credit card details, head to My Account and select Payment Methods under Account Details.

Once you’ve placed your order with tpd.edu.au, you’ll be taken to the Order Confirmation page where you can refer a friend. This can be done via email, Facebook, Twitter or WhatsApp as part of our Give $20, Get $20 initiative.

General Questions

Zip files are compressed files which take up less storage space and can be transferred quicker than uncompressed files. This allows for several files to be combined into a single zipped folder, making it easier for us to share them with you.

When you download a zip file from the Teacher PD website, you will need to unzip it, or extract it, to use the files inside. There are two ways to do this.

Option 1:

  1. Locate the zipped folder in the downloads section of your computer.
  2. Open the zipped folder by double clicking on it.
  3. Drag the file or folder you need from the zipped folder to a new location.

Option 2:

  1. Locate the zipped folder in the downloads section of your computer.
  2. Press and hold, or right click, the zipped folder.
  3. Select Extract All then follow the instructions.

A PDF file is a commonly used graphic file format. PDFs are best viewed with Adobe Acrobat Reader, which you can download for free from the Adobe website by clicking here. https://get.adobe.com/uk/reader/

Please note that in most cases, you won’t be able to edit a PDF. If you prefer purchasing editable formats, look for resources that offer other file types (like Word or PowerPoint) instead.

  1. Open your PDF in the Acrobat PDF Editor.
  2. Click the Fill & Sign button on the right-hand side of the screen.
  3. Select the Add Text button then click anywhere in the PDF to add text.
  4. Type any additions you require in the box.
  5. Press the Save button in the top left-hand corner to save your changes.

Seller Questions

Teacher Professional Development is a marketplace for original educator created content. This may include online courses, digital resources, professional development and other useful content required by teachers.

Once you register for a Seller account, you can start uploading resources to your store. We take care of processing orders for you and manage most customer support. If there is something we can’t answer, we will get in touch with you.

You can choose a FREE account or a paid membership. Our Ruby Basic Membership is FREE and offers standard features. Our Diamond Pro Membership has an annual subscription fee and offers premium features such as a higher payout rate. For more details, check out our sell with us page here.

  1. Go to your Seller Dashboard from your profile menu or from your My Account
  2. Click Add Product.
  3. Complete all of the fields including product name, product description and product short description. Write as much information as you can about the benefits of your product and what is included in the product.
  4. Tick the categories or subjects that your product fits within.
  5. Add your product Feature Image. You can also add additional images so prospective purchasers can get a better idea of what they are buying.
  6. Tick the Virtual and Downloadable boxes so buyers don’t get charged for shipping.
  7. Add your downloadable file. Name your file the same as your product name. Be sure to add it as a zip file so it is easier for your buyers to find and download your product.
  8. Click the Attributes tab to add extra information like the year level, formats, resource type etc. Attributes are used for the search filters on the website. Select an attribute category from the list then start typing in the Values field or select from the dropdown menu of options.
  9. Once you’ve finished adding all of the information you need, click Add Product.

Teacher PD collects GST on each sale and pays the Australian Tax Office (ATO) for Goods and Services Tax (GST). You need to speak to a qualified accountant about the best way for you to lodge your earnings and pay tax. Teacher PD does not pay tax on your behalf. You are responsible to lodge your earnings with the ATO or abide by the tax requirements for your country. 

Yes, you can add your own branding for your store, including a banner image and store icon. You can also add your social media links on your store page.

  1. Go to your Seller Dashboard and click Settings.
  2. Click Branding. Here you can add your branding content.
  1. Go to your Seller Dashboard and click Settings.
  2. Click the Payment Here you can add your PayPal address and bank account details.

Seller payouts are made within the first week of every quarter.

To create a coupon for your store, head to your Seller Dashboard. At the top of the dashboard, select the Add Coupon button.  

General:

  • Coupon code: the code the user will input when entering the coupon.
  • Coupon description: a brief explanation of the coupon (spring sale, 30% off for attendees of ***).
  • Discount type:
    • Percentage discount (a percentage off e.g., 5%, 20%).
    • Fixed discount (a specific amount off the item e.g., $10 off – price goes from $20 to $10).
  • Coupon amount: input the coupon amount (if percentage, type 10 for 10%. If for a fixed discount, enter 10 for $10).
  • Coupon expiry date: when the coupon will expire (please be aware, this is 00:00 of the date you input).

Usage restrictions:

  • Minimum spend: this allows a minimum total to use the coupon.
  • Maximum spend: the maximum total allowed to use the coupon.
  • Individual use only: cannot be used in conjunction with other coupons.
  • Exclude sale items: if your items are on sale, this coupon will not be applied to those products.
  • Products: products that the coupon will be applied to.
  • Exclude products: products that the coupon cannot be applied to.
  • Email restrictions: email address specific e.g., if you enter @sampleemail.com, only teachers with a @sampleemail.com email address when checking out can apply the coupon.

Usage limits:

  • Usage limit per coupon: how many times a coupon can be used before invalid (e.g., if you only want the offer to work for the first 20 customers, enter 20.
  • Usage limit to x items: how many items in the cart the coupon can apply to before being invalid (e.g., if you enter 3, the coupon will only be applied to 3 items in each cart).
  • Usage limit per user: how many times one user can use the coupon before being invalid for that customer.

Once you have completed the three pages, select Add Coupon and share the coupon as you please. Please note: The coupon will only be valid for the products in your store and cannot be applied to the cart as a whole.

 

Buyer Questions

If you purchased digital resources on Teacher PD, you’ll find them on your Downloads page in your My Account page. The resource files can be downloaded from there. You can access them as many times as you need.

If you’ve seen your purchases in your account before but can’t find them now, this usually means you have more than one account with us. We recommend trying to log in with any other email addresses you may have used to set up an account. If you need assistance, email us at [email protected].

If you purchased an online course, licence or subscription pack resource on Teacher PD:

  1. Click on the My Courses Find this on your My Account page or the dropdown menu below your name on the homepage.
  2. Click Start Course. Here you can download any resources and view any lesson videos or content included with your purchase.

If you need assistance, please email us at [email protected].

  1. Go to your My Account
  2. Click on Subscriptions. Here you will see all of your subscriptions.
  3. Click on a subscription and either click Pay to pay for a subscription that is due or click Renew now to renew a subscription when it’s due or before it’s due. It’s a good idea to select the Auto renew toggle so it will automatically renew each year so you are able to continue using the resources.
  1. You can request a quote on the cart page with the product you have in your cart.
  2. To start; add the resources you would like in your quote for to your cart.
  3. Once you’ve finished adding resources, click the shopping bag/cart icon in the top right-hand corner of the website or click View Cart from the side cart that pops up when you add a product to your cart.
  4.  At the bottom of the cart page click the option Request a quote for a purchase order.
  5. Or go to your My Account page, then click Request a Quote and click the link at the bottom of the page.
  6. This will send you an email which includes a quote number, quote information and a link to follow to download a PDF copy or accept your quote.
  7. Then follow the next steps to accept your quote and pay for your quote.

You can accept a Quote and pay for it at any time from your Account. You can follow the quote link in the email you received and select Accept, which is on the bottom left of the quote page pdf. Alternatively, you can head to My Account and select Quotes. Here you will be able to view, download a PDF or accept any active quotes in your account and pay with a credit card.

If you’ve been provided with a group code to join a course or school licence:

  1. Log into your account and head to My Account.
  2. Under the My Account menu, select Add Group Code.
  3. Enter the code you were provided, accept the data storage agreement and select Submit. You will now see the group or course in your profile.

As a group leader, you can add and remove users as the teachers change timetables, schools and classes. Head to your My Account menu and select Group Leader Dashboard. Here you can select the group you’d like to edit and click Enrol New User.

To purchase a group course, purchase one course for each teacher that will be enrolled. For example, if you would like to enrol 3 teachers, you will need to purchase 3 of the course. Select Group and enter your group name. Your group name can either be your school’s name or faculty name. For example, Sunshine Valley High or SVH TAS Department. If you would like to be one of the teachers enrolled, select Enrol Me.Once you’ve placed your order, you can add and remove users as the teachers change timetables, schools and classes. Head to your My Account menu and select Group Leader Dashboard. Here you can select the group you’d like to edit and click Enrol New User.

 

 

Copyright

It is in violation of the Copyright Act 1968 to share, reproduce, redistribute, sell, broadcast, share, lend, modify, adapt, edit, create derivative works of, licence, or otherwise transfer or use any company course or resource content unless we give you explicit permission to do so. Teacher PD resources and courses are licenced, and not sold, to you. Marketplace sellers may not grant you licence rights to content you access or acquire through the services, and any such direct licence shall be null and void and a violation of these Terms. You may not post or otherwise make any TPD Marketplace Resource available on any website, forum or other medium.

Refund Policy

Many of Teacher PD’s resources and courses are delivered electronically, meaning they cannot be returned once they’ve been downloaded or accessed. Unfortunately, for this reason, digital resources and courses are considered final and non-refundable.

If you have accidentally purchased a product twice, please contact us ASAP at [email protected].

If you wish to return a physical item, the product needs to be in unopened and in new condition. You will need to contact us for return details.

Online courses are non-refundable and unable to be cancelled. All online courses must be paid within 30 days or as stated on the invoice generated upon purchase.

Licenses & Subscriptions

Please be aware that any company content, resources and materials purchased from Teacher Professional Development is permitted to one (1) user unless a larger licence is purchased. If a larger licence is purchased, the licence only permits that number of users access to the associated Resources as is specified by the licence. The faculty licence is only accessible for use within the faculty of the school or organisation that purchases the licence. So you can not share any resources you have purchased with a friend or colleague, unless you buy another licence.

Teacher Professional Development and TPD Third Party Seller Products own and maintain the intellectual property rights to their Resources and grant licences to use such Resources and materials. When you purchase a Resource from TPD, you are also purchasing a licence to use the Resource in accordance with the terms of this Resource Licensing Policy.

Teacher Professional Development hereby grants you (as a user) a limited, non-transferable licence to access and use company course content, for which you have paid all required fees, solely for your non- commercial, educational purposes.  Once a Resource has been purchased, it cannot be used by any other individual without the purchase of an additional Resource (and the associated licence).

You may not post or otherwise make any TPD Resource available on any website, forum or other medium.

Go to your ‘My Account’ page. Then click on ‘Subscriptions’. 

You can click on a subscription and either click ‘Pay’ to pay for a subscription that is due.

Or you can click ‘Renew now’ to renew a subscription when it’s due or before it’s due. It’s a good idea to select the ‘Auto renew’ toggle so it will automatically renew each year so you are able to continue using the resources.

Shipping

Teacher PD ships physical products within 2 business days once an order is placed. We ship throughout Australia and worldwide. Shipping rates are calculated at checkout and are in accordance with Australia Post flat rate shipping costs, plus handling.

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