Online Hospitality – Safe, Successful Service Session Three – Successful Service in a Safe Workplace

Description

This Hospitality session will encompass a variety of engaging teaching and learning strategies for the following units of competency:

• CORE – SITXWHS001 Participate in safe work practices
• FOCUS AREA – SITHFAB007 Serve food and beverage

Audience

If you are currently delivering Certificate II in Hospitality SIT20316 this course is for you.

*NOTE – this is a division of the face to face course: Safe, Successful Service.

Resources from this training –

• Units of work/program for each competency listed above with explicit teaching and learning strategies. Linked with essential Training package and NESA requirements. (*Note, this program can be easily adapted to other states and territories) 
• Student workbook and activity sheets.
• Posters linked with QR Codes to videos
• Includes over 70 resources, e.g. course notes, smart device applications, games, videos and PowerPoints just to name a few.

Session Three: Successful Service in a Safe Workplace

Lesson 1: SITHFAB007 Serve food and beverage (40 indicative hours)

Teaching and learning activities based around the following unit of competency details –

• Prepare for food and beverage service.
• Welcoming and advising customers.
• Order taking and processing orders.
• Serving food and drinks.
• Clearing food and drinks.
• Complete end of shift duties.

Teaching Standards

2.1.2 Proficient Level – Apply knowledge of the content and teaching strategies of the teaching area to develop engaging teaching activities.